About this role
Welcome and greet guests warmly and professionally, with special attention to English-speaking and Russian-speaking guests.Escort guests to their tables and ensure a smooth seating flow, promptly providing menus and explaining meal plan inclusions.Manage reservations, seating plans, waiting lists, and special table arrangements for celebrations and special occasions.Liaise closely with the Food & Beverage service and kitchen teams to ensure smooth and timely operations.Handle guest inquiries, requests, and concerns professionally, communicating with relevant departments to ensure effective solutions.Maintain the cleanliness, organization, and presentation of the hostess desk and restaurant entrance area.Support overall Food & Beverage operations to enhance the guest dining experience.Collect guest feedback and provide daily updates to the Restaurant Manager and Executive Chef.Perform opening and closing duties for the outlet in accordance with established procedures.Pay close attention to detail, including table arrangements, menu presentation, cleanliness standards, and all guest-facing materials.Consistently maintain high standards of personal hygiene, grooming, and professional appearance in accordance with resort SOPs.Demonstrate a positive attitude, professional behavior, and excellent guest service skills at all times. Proven experience as a Hostess or in a guest-facing role within a five-star hotel or luxury resort.Fluency in English and Russian; additional language skills are an advantage.Excellent communication and interpersonal skills.Professional appearance, positive attitude, and a strong guest-focused mindset.Ability to efficiently manage restaurant reservations and seating arrangements.Solid understanding of food and beverage service standards and dining etiquette.Ability to thrive in a fast-paced, multicultural environment.Basic knowledge of food and beverage operations and international cuisine.
Competitive tax-free remuneration packageMonthly service charge distribution.Comprehensive medical insurance coverageAnnual vacation leave with a company-provided return flight ticket.as per company policyAccommodation, meals, uniforms, and exclusive employee benefits