About this role
We're looking for a detail-oriented and customer-focused Reservation Associate to join our dynamic team in Gurugram, India. In this role, you will be the backbone of our reservation operations, handling customer inquiries with professionalism and enthusiasm while converting them into confirmed bookings. You will work collaboratively with our Sales, Marketing, and Front Office teams to ensure seamless operations and exceptional customer experiences. This position offers an excellent opportunity to develop your career in the hospitality industry while making a direct impact on our organization's success.
Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard proceduresConvert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiencyMaintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future referenceRespond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyaltyCollaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunitiesPerform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detailIdentify cost-effective resource utilization opportunities and communicate recommendations to the teamProvide effective support to team members and internal/external representatives to ensure efficient service deliveryPerform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals Bachelor's degree (Graduate) from a recognized institutionFresher or 1 year of experience in a reservation, hospitality, or customer service roleProficiency with reservation management systems, property management software (PMS), and booking platformsStrong written and verbal communication skills in EnglishExcellent data entry and database management abilities with a keen eye for accuracyDemonstrated ability to multitask and prioritize multiple reservation requests simultaneouslyStrong interpersonal and collaborative skills with the ability to work effectively in a team environmentProblem-solving mindset with the ability to make decisive decisions under pressureProficiency in Microsoft Office Suite and general computer literacyTime management and organizational skills with the ability to meet deadlines consistentlyCustomer-focused approach with genuine empathy and patience when handling inquiriesAnalytical skills to understand booking patterns and contribute to revenue optimization strategiesResilience and adaptability to thrive in a fast-paced, dynamic work environmentHospitality industry knowledge or experience (preferred) experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus