About this role
We are seeking a highly competent and service-oriented Guest Service Agent (GSA) to join our Front Office team. As the primary point of contact for our guests, you will be responsible for ensuring exceptional service and creating positive experiences that align with our organization's standards.
Professionally greet and check-in guests, ensuring a seamless and efficient arrival processAddress guest inquiries, requests, and complaints with utmost professionalism and urgencyExecute check-out procedures, including accurate billing and secure payment collectionLiaise effectively with other departments to fulfill guest requirements and resolve issues promptlyMaintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate informationManage reservations, room allocations, and special requests with precision and attention to detailUphold the highest standards of organization, cleanliness, and presentation at the front desk areaPerform essential administrative tasks, including generating reports and maintaining accurate recordsCollaborate effectively with team members to consistently deliver superior service standardsStrictly adhere to all hotel policies, procedures, and safety protocols
Tamayyaz Program is for Saudi Nationals Only.Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.Basic English skills are a must.Strong passion for the Hospitality Field.Excellent interpersonal and communication skills.Is a team player that contributes to and proactively assists co-workers.Ability to work a flexible roster depending on departmental needs.Ability to focus attention on guest needs, always remaining calm and courteous.