About this role
Role Overview
As a Room Attendant at Banyan Tree Dubai, you are responsible for ensuring guest rooms and suites are cleaned, maintained, and presented to the highest luxury standards. You play a key role in creating a welcoming, comfortable, and immaculate environment for every guest.
You will deliver consistent attention to detail, discretion, and service excellence in line with the Banyan Tree brand.
Key Responsibilities
Room Cleaning & Preparation
Clean, service, and maintain guest rooms and suites according to brand standards.Make beds, change linens, and ensure rooms are fully refreshed.Clean bathrooms, replenish amenities, and ensure all surfaces are spotless.Ensure rooms are well-presented, tidy, and ready for guest arrival or return.Guest Service
Respond promptly and professionally to guest requests.Provide additional amenities or items as required.Respect guest privacy and always maintain discretion.Report any guest concerns or unusual observations to supervisors.Public Area Support (as required)
Assist with cleaning and maintenance of corridors, service areas, and back-of-house spaces.Support housekeeping team in maintaining overall hotel cleanliness standards.Turn-down Service
Provide evening turndown service where required.Ensure rooms are refreshed, lights adjusted, and amenities prepared for guest comfort.Health, Safety & Hygiene
Follow all housekeeping hygiene, safety, and sanitation procedures.Use cleaning chemicals and equipment correctly and safely.Ensure proper handling of guest belongings and Lost & Found procedures.Maintain clean and organised housekeeping trolleys and storage areas.Quality & Standards
Ensure all rooms meet luxury cleanliness and presentation standards.Report maintenance issues or defects promptly.Follow SOPs and daily cleaning schedules accurately. Qualifications & Experience
Previous housekeeping experience in a luxury hotel or resort preferred.Understanding of cleaning standards and procedures is an advantage.Ability to work in a physically active role.Basic communication skills in English preferred.Competencies
Strong attention to detailGuest-focused mindsetReliability and punctualityAbility to follow instructionsGood physical staminaTeam player attitudeDiscretion and professionalismPositive and hardworking approach Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.