About this role
Live and project the goal, philosophy, vision, mission and core values of the company.Conduct house tours / site inspection and special room drops for VIP’s.Escorts all arriving guests to their respective rooms and suites.Escorts external guests to their destination.Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations, amenities and special requests) is maintained.Promote Inter-Hotel sales and in-house facilities.Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.Ensure Loyal Guests consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service Strong written and verbal communication skills in EnglishAble to develop rapport with colleagues and management staffAbility to work cohesively with co-workers as part of a multi-cultural teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with guests and patronsMinimum 2 - 4 years’ relevant experience. Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.