About this role
Duty Manager
Reliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesCovered Under Group and Personal InsuranceOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging serviceHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guestsResponsible for heading and Managing operations in the absence of Manager/ Head of DepartmentManage training and responsibilities of day to day tasks for all subordinates.Ensure employees are informed daily about priorities to personalize service
Your experience and skills include:Service focused personality is essentialPrevious experience in a similar leadership role is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilities and the ability to lead by example