About this role
Consistently provide professional, engaging, warm, and friendly service while leading by example and upholding Fairmont New Orleans luxury service standards. Supervise and monitor the daily activities of Front Office colleagues while working closely with the Front Desk and Royal Service teams to ensure efficient and seamless operations. Monitor daily Front Desk operations, including check-in, check-out, room assignments, billing, cashiering, guest requests, and overall guest service. Ensure all Front Desk colleagues maintain thorough and current knowledge of the hotel's products, services, facilities, amenities, outlets, events, promotions, and local attractions. Review daily arrival reports, VIP arrivals, special occasions, repeat guests, groups, and market mix to ensure all special requirements and preferences are appropriately communicated and exceeded whenever possible. Establish strong rapport with guests and colleagues while building lasting relationships through personalized ...