About this role
Ibis London Barking is looking for an enthusiastic person to join our team at the hotel. This position is for a Night Reception Team Member who the will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company.
Ibis London Barking is home to 86 inviting guest bedrooms (complete with en suite power showers, 43' flat screen TV's and tea & coffee facilities), our affordable London hotel puts on a very good value hot & cold breakfast spread each morning, setting you up for even the busiest of days.
Are you an ambitious and looking to work in a fun, stimulating and engaging environment?
Please only apply if you have the right to work in UK!
PROFILE / PERSONALITY
Provide a friendly and personalised welcome for our guests Offer an attentive and personalised service Handle any comments made by guests and ensure follow-up Convey the image of the brand and the hotel OVERVIEW OF DUTIES / MISSION
You will have the ability to multi-task and have a proactive personality in this busy hands on role Welcomes guests as soon as they arrive with care and attention, with a personalised approachProvide guests with a single point of contact throughout their stay Be ready to assist at any stage of the guests stay, from welcome to farewell Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying mannerPromoting company’s ALL loyalty programmePrepare all the documents required for the dayRequired Skills and Experience for Night Reception Team Member
Good interpersonal skills, guest oriented and service mindedFlexible with working hours is essentialPositive with a can-do attitudeGood presentation and confident speaking skillsWorking knowledge of Microsoft OfficeGood listening skills and ability to anticipateWell organisedTeam SpiritInnovativeSales oriented Benefits
£14.95 hourly rate
Working with a fabulous team that are at the heart of the hotel
Free meals on duty and uniforms provided
Accor F&B Discount at any Accor Hotel Worldwide
Accor Friends and Family Rates
Accor Development Program
Additional holidays with service
Cycle to work scheme
Eye Tests
Double paid Bank Holiday
28 days of holiday
And more: recommend a friend scheme; Employee Advisory Service; etc.