About this role
We are seeking an experienced Night Manager to lead our overnight hotel operations. As the senior manager on duty during the night shift, you will oversee the hotel's operations, ensure exceptional guest experiences, maintain security and safety standards, and manage the night audit process.
This is an exciting opportunity for someone who enjoys a dynamic environment, can think on their feet, and is passionate about delivering memorable guest experiences.
As Night Manager, you will:
Lead and support the Front Office and Night team during overnight operations.Ensure the smooth running of the hotel while acting as the Manager on Duty.Complete and oversee the nightly audit and revenue reconciliation processes.Handle guest enquiries, requests, and escalations professionally and efficiently.Maintain the safety and security of guests, team members, and property.Coordinate responses to emergencies and incidents when required.Drive exceptional guest satisfaction and uphold service standards.Work closely with key departments including Housekeeping, Reservations, Finance, Engineering, and Revenue Management. To be successful in this role, you will have:
Previous experience in a Night Manager, Night Audit Manager, or senior Front Office leadership role.Strong knowledge of hotel operations and guest service.Experience with hotel PMS systems (Opera experience highly regarded).Strong working knowledge of Microsoft Outlook, and Microsoft OfficeManagers and First Aid Certificate preferredExcellent communication and problem-solving skills.Proven ability to lead, coach, and motivate teams.Strong attention to detail and financial accuracy.Flexibility to work overnight shifts, including weekends and public holidays.A calm and professional approach when managing incidents and guest concerns Why join Pullman Auckland?
Our People+ Culture
We are, who we serve
We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.
We seek opportunitiesWe connect with meaningWe make a positive impactWe also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation WorldwideDaily staff meals provided while on dutyAccor's Parental Leave SchemeOngoing reward and recognition incentivesOpportunities for further development and worldwide career progression within Accor