About this role
Reporting to the Leisure Manager, you will be the first point of contact for guests entering our Spa and Fitness Centre, creating a lasting first impression. You’ll warmly welcome and farewell all Spa clients, hotel guests, and gym members, ensuring every interaction is personal and memorable. Working alongside a passionate and talented team, you’ll help deliver exceptional experiences that reflect the Movenpick brand. With a proactive approach, you’ll anticipate guest needs and support the smooth operation of our facilities. Your positive, uplifting energy and genuine connection with guests help foster a safe, inclusive, and welcoming environment for all.
You key responsibilities will include:
Assist all visitors to the Spa and fitness center, each time delivering an amazing guest service experienceManage inquiries & treatment bookingsUpsell products and services, effectively providing solutions to meet the needs of our guestsEnsure this outlet is kept immaculate at all times – including gym & pool areas and treatment rooms. REAL PLACE, REAL PEOPLE
Whilst talent and attitude are our primary requirements, you also have:
Proven experience in either a guest service, beauty or fitness environmentExceptional personal presentationArticulate communication skillsStrong attention to detail and ability to effectively manage multiple tasks at any given timeThe ability to work rostered shifts across a 7 day roster, including early mornings.