About this role
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Executive Office and Quality Manager.
The Executive Office & Quality Manager provides high-level executive support to the Managing Director while leading the coordination, implementation, and continuous improvement of the hotel’s quality management and sustainability agenda across Raffles & Fairmont Doha.
Acting as a key partner to the Managing Director and a central point of coordination across the Executive Office, the role ensures effective follow-up on strategic priorities, executive initiatives, and cross-functional actions, while maintaining the highest standards of professionalism, confidentiality, organization, and operational discipline.
Key Responsibilities:
Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actionsAct as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partnersCoordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the businessPrepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communicationsMaintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel informationSupport the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont DohaLead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirementsEstablish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operationsDrive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysisMonitor guest feedback, quality indicators, audit results, and operational performance What will you bring to this role?
Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related fieldMinimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership rolePrevious experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environmentStrong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellenceDemonstrated experience in developing, implementing, and maintaining quality management systems, standards, and continuous improvement initiativesPractical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industryExperience coordinating internal, brand, corporate, or external audits and managing corrective action plansStrong project management, organizational, analytical, and reporting skills with the ability to manage multiple priorities and deadlinesExcellent written and verbal communication skills, with the ability to interact confidently with senior executives and stakeholdersHigh level of professionalism, discretion, confidentiality, and sound judgmentStrong proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and OutlookFluency in English is essential; additional languages are an advantageStrong leadership and influencing skills, with the ability to drive initiatives across multiple departments without direct reporting authorityExperience within a luxury or internationally branded hotel environment is highly desirableEmbrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactionsFoster an inclusive environment where every individual feels valued and respectedCreate an environment where colleagues are empowered, supported and recognized Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.