About this role
Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival.
What you will be doing:
Manage reservations via phone, email, and online channelsCommunicate with guests prior to arrivalCollaborate with the Front Office and other hotel departmentsConsistently offer exceptional, friendly, and engaging serviceEnsure the best options for guests while maximizing revenue through up-sellingRecommend hotel facilities and assist guests with information and special requestsHandle room reservation requests, enter rooming lists, and maintain accurate system data Your experience and skills include:
Guest focused personality is essential
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus