About this role
We're looking for a dynamic and organized Duty Manager to join our team in Mysuru, India. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and lead our front office team with professionalism and enthusiasm. As a Duty Manager, you will be the backbone of our operational excellence, balancing administrative responsibilities with genuine care for both our guests and team members.
Ensure all Front Office Standard Operating Procedures and policies are consistently implemented across all guest interactions and team operationsProvide warm, welcoming service to guests while maintaining our organization's brand standards and service excellenceLead, motivate, and provide guidance to the Front Office team, fostering a collaborative and supportive work environmentManage daily operational activities, including staff scheduling, resource allocation, and workflow optimizationAnalyze operational metrics and performance data to identify opportunities for improvement and drive goal achievementHandle guest concerns and complaints with empathy and decisiveness, resolving issues promptly and professionallyMaintain detailed records and documentation of daily operations, incidents, and team performanceCoordinate with other departments to ensure seamless service delivery and operational efficiencyConduct staff onboarding, training, and performance reviews to support team development and growthDemonstrate strong problem-solving abilities and crisis management skills in high-pressure situationsCommunicate transparently with team members at all levels, fostering an inclusive and supportive workplace culture Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)Minimum 3 years of progressive experience in the service industry, with at least 1 year in a duty management or front office operations roleProficiency in Property Management Systems (PMS) and related hospitality softwareStrong knowledge of front office operations, guest services, and hospitality best practicesExcellent interpersonal and communication skills, both written and verbalDemonstrated ability to lead, motivate, and develop team members effectivelyStrong analytical and problem-solving skills with attention to detailExceptional time management and organizational abilitiesMulticultural awareness with the ability to communicate and collaborate with people from diverse backgrounds and culturesFlexibility to work rotating shifts, including evenings, weekends, and holidays as requiredProven resilience and ability to remain calm and decisive under pressureCustomer-focused mindset with a commitment to delivering exceptional guest experiences