About this role
We are seeking a dynamic and organized Duty Manager to join our team in Kochi, India. As a Duty Manager, you will be the backbone of our operations, ensuring seamless service delivery, maintaining the highest standards of safety and security, and representing management with professionalism and empathy. This role offers an exciting opportunity to lead during your shift, make decisive decisions, and create exceptional experiences for our guests while supporting your team with collaborative leadership and transparent communication. Oversee all hotel operations during assigned shifts, conducting regular property tours to ensure compliance with organizational standards and identify any maintenance or service issues Serve as the primary point of contact for guest concerns and complaints, addressing issues promptly with diplomacy and finding effective solutions that prioritize guest satisfaction Ensure the safety and security of all guests, staff members, and property assets by monitoring...