About this role
Process guest payments accurately using the point-of-sale (POS) system for room charges, restaurant bills, and retail purchasesManage cash drawer operations, including opening, closing, and reconciliation at the end of each shiftMaintain strict cash handling procedures and security protocols to ensure the protection of hotel fundsProvide exceptional customer service to guests whilst processing transactions in a professional and courteous mannerVerify payment methods, including credit cards, cheques, and cash, and identify any discrepancies or fraudulent transactionsPrepare daily financial reports and reconciliation statements, ensuring all transactions are accurately recordedBalance the till and report any variances to the Finance Manager Maintain confidentiality regarding guest information and financial transactionsRespond promptly to guest enquiries and resolve payment-related issues with professionalismComply with all hotel policies, procedures, and financial regulationsSupport the front office team during peak periods to ensure efficient guest check-in and check-out processesKeep the cashier station organised, clean, and secure at all times
Secondary school education or equivalent qualificationMinimum 1-2 years of experience in a cashier or similar financial transactions role, preferably in a hospitality environmentProficiency in operating point-of-sale (POS) systems and cash handling equipmentStrong numerical and mathematical skills with the ability to perform accurate calculationsExcellent attention to detail and organisational abilitiesFluency in English; additional language proficiency (Hindi, Mandarin, or other regional languages) is advantageous. WHAT IS IN IT FOR YOU:
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