About this role
Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guestsOversee reservation management and coordinate with the reservations team to optimize occupancy and revenueHandle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfactionSupervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teamsManage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocolsMaintain security protocols, including key management, access control, and guest privacy protectionCoordinate with other departments (housekeeping, maintenance, food and beverage) to ensure operational efficiency and guest service excellencePrepare and maintain accurate front office reports, including occupancy reports, revenue summaries, and incident documentationImplement revenue management strategies to maximize hotel profitability and occupancy ratesTrain, mentor, and develop front office team members to maintain high service standards and professional conductEnsure compliance with hotel policies, procedures, and industry regulationsMonitor and manage guest feedback, implementing improvements based on guest comments and suggestionsAssist with special events, VIP guest services, and customized requests to enhance guest experiences
**Required Qualifications:**
High school diploma or equivalent; hospitality or business certification preferredMinimum 3-5 years of front office experience in a 4-star or luxury hotel environmentProven experience in guest services, reservation management, and front desk operationsStrong knowledge of hotel management systems (PMS) and point-of-sale (POS) softwareExcellent communication and interpersonal skills with the ability to manage diverse guest interactionsProficiency in cash handling, billing processes, and financial reconciliationDemonstrated ability to lead and supervise front office teams effectivelyStrong organizational and multitasking abilities in a fast-paced environment WHAT IS IN IT FOR YOU:
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities