About this role
Oversee daily room inventory, occupancy levels, and room status management to ensure optimal operational efficiencyManage and optimise room revenue through strategic pricing, forecasting, and yield management initiativesSupervise and coordinate the housekeeping and maintenance teams, including staff scheduling, induction, and performance managementMonitor and maintain the highest standards of room cleanliness, maintenance, and guest-ready conditions across all guest roomsLiaise with the Front Office and Guest Services teams to ensure seamless communication and exceptional guest experiencesAnalyse occupancy data, revenue reports, and key performance indicators to identify trends and recommend improvementsAddress and resolve guest complaints and maintenance issues promptly and professionallyManage room maintenance requests and coordinate with engineering and housekeeping departmentsMaintain accurate records of room status, maintenance schedules, and inventory within the property management systemConduct regular quality assurance inspections and audits to ensure compliance with Fairmont standardsPrepare detailed reports on room operations, occupancy rates, and revenue performance for management reviewCollaborate with the Sales and Marketing teams to support promotional activities and special eventsEnsure compliance with health, safety, and security protocols throughout the rooms division
Minimum 3-5 years of experience in a Rooms Controller or similar rooms division management role within a luxury hotel environmentProven experience in room inventory management, occupancy forecasting, and yield managementDemonstrated supervisory and team leadership experience with housekeeping and maintenance personnelStrong proficiency with property management systems (PMS) and hotel management softwareExcellent knowledge of revenue management principles and pricing strategiesSolid understanding of health, safety, and security protocols within hospitality operationsExceptional communication and interpersonal skills with the ability to liaise effectively across departments WHAT IS IN IT FOR YOU:
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities