About this role
**Responsibilities:**
Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stayMake restaurant reservations and provide dining recommendations based on guest preferences and dietary requirementsArrange transportation services, including airport transfers, local tours, and sightseeing excursionsOffer comprehensive local knowledge and recommendations for attractions, cultural sites, shopping, and entertainment venues in and around AgraHandle special guest requests and resolve issues promptly and professionally to exceed expectationsManage the concierge desk operations, including answering inquiries via phone, email, and in-person interactionsMaintain detailed records of guest requests and preferences to ensure continuity of serviceCoordinate with hotel departments and external vendors to fulfill guest needs efficientlyAssist with event planning and coordination for guest celebrations and special occasionsProvide multilingual support where applicable to serve diverse international guestsMaintain professional appearance and demeanor while representing the Fairmont brandStay current with local events, weather conditions, and travel advisories to provide accurate information **Required Qualifications:**
High school diploma or equivalent; hospitality or customer service certification preferredMinimum 2 years of experience in a concierge, guest services, or luxury hospitality environmentExceptional interpersonal and communication skills with the ability to interact professionally with diverse clienteleStrong organizational and multitasking abilities to manage multiple guest requests simultaneouslyProficiency in English; additional language skills (Hindi, French, Spanish, or Mandarin) highly valuedComprehensive knowledge of Agra's attractions, cultural sites, dining establishments, and local servicesProficiency with hotel management systems, reservation platforms, and Microsoft Office applicationsDemonstrated problem-solving skills with a customer-centric approach to conflict resolution WHAT IS IN IT FOR YOU:
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities