About this role
Greet and welcome guests upon arrival, ensuring a warm and professional first impressionAssist guests with check-in and check-out procedures while maintaining efficiency and courtesyAddress guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractionsResolve guest concerns and complaints professionally, escalating complex issues to management when necessaryCoordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service deliveryMaintain detailed guest profiles and preferences in the property management system to personalize future visitsProvide concierge services, including restaurant reservations, transportation arrangements, and local recommendationsMonitor guest satisfaction levels and gather feedback to identify opportunities for service improvementEnsure compliance with hotel policies, procedures, and service standards at all timesAssist with special requests and arrangements for events, celebrations, or specific guest needsCommunicate effectively with team members to ensure consistent and coordinated guest serviceMaintain a professional appearance and demeanor while representing the Fairmont brandSupport the front office team during peak periods and special events **Required Qualifications:**
High school diploma or equivalent1-2 years of guest service or hospitality experienceExcellent communication and interpersonal skillsProficiency in English; additional languages are a plusStrong problem-solving and conflict resolution abilitiesAbility to work flexible hours, including weekends and holidaysProficiency with property management systems and standard computer applications WHAT IS IN IT FOR YOU:
Come As You AreWork With PurposeGrow, Learn and EnjoyExplore Limitless Possibilities