About this role
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Security Officer. Reporting to the Director of Security, the Security Officer is responsible for protecting the safety and security of the hotel’s guests, employees, and assets. This role involves patrolling the premises, monitoring security systems, maintaining control of access points, and responding to incidents and emergencies. The Security Officer also plays a key role in enforcing hotel policies, liaising with internal and external stakeholders, and delivering professional, guest-focused service to ensure a safe and welcoming environment for all.
What you will be doing:
Security & Safety Operations
Patrol the hotel premises (interior and exterior) on a continuous, 24-hour basis to ensure a safe environment.Monitor CCTV systems, alarm systems, and surveillance equipment to detect and respond to suspicious activity.Maintain vigilance over all access and exit points, including doors, locks, lighting, and surrounding areas.Ensure all entry and exit points are secure, accessible, and free from obstruction at all times.Proactively monitor guest and visitor behaviour to prevent incidents before they occur.Respond promptly and professionally to incidents including theft, vandalism, disturbances, fire, medical emergencies, and safety concerns.Provide a calm, controlled, and effective response during emergencies such as fire alarms, evacuations, and medical situations.Act as a key member of the Emergency Response Team.Access Control & Asset Protection
Ensure strict accountability, issuance, and tracking of keys and access credentials.Secure restricted areas and enforce access control procedures.Support loss prevention initiatives and protect hotel assets.Reporting, Documentation & Communication
Prepare clear, accurate, and detailed incident reports, daily logs, and security documentation.Report hazards, safety concerns, and policy violations in a timely manner.Maintain proper records for key control, incidents, and investigations.Liaise effectively with other hotel departments to maintain safety and operational efficiency.Communicate and coordinate with local emergency services including Police, Fire & Rescue, and Emergency Medical Services as required.Guest Service & Support
Provide a visible and approachable presence to enhance guest confidence and comfortAssist guests with directions, inquiries, and general assistanceSupport lost and found processes, ensuring proper documentation and secure handling of items.Compliance & Professional Standards
Enforce all hotel policies and procedures consistently and professionallyCarry out all duties in a fair, impartial, and respectful mannerFollow all health, safety, and fire prevention regulationsParticipate in ongoing training related to security operations and emergency response What we’re looking for:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·
Experience
Minimum of 1+ year of experience in a security or related safety role; experience in hospitality or hotel security is an asset.Experience in patrol duties, CCTV monitoring, incident response, or emergency procedures is advantageous.Education & Licenses
High school diploma or equivalent required.Certification in CPR, First Aid, or Basic Fire Safety is desirable.Valid security license/certification as required by local laws and regulations may be required.Competencies, Knowledge & Skills
Strong understanding of security principles, safety practices, and emergency response procedures.Excellent observation, surveillance, problem‑solving and decision-making skills.Professional communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.Ability to remain calm, alert, and decisive under pressure.Ability to work independently and collaboratively within a team.Embrace the Fairmont brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respected.Personal Attributes
High level of integrity, professionalism, and reliability.Guest‑focused attitude with a service‑oriented approach.Physically fit and able to stand, walk, and patrol for extended periods.Circumstances
Flexibility to work varied shifts, including nights, weekends, and holidays as operational needs require.Ability to respond quickly and appropriately to emergencies and unpredictable situations. Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
What’s in it for you?
As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:
Opportunities for growth and development, mentorship, and international mobilityHealth insurance, retirement savings plans, and comprehensive wellness programsWorldwide travel discounts and preferred rates across the Accor portfolioA supportive, inclusive culture grounded in respect, teamwork, and professional developmentStart your journey with us today and explore the possibilities! #BeLimitless
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Your team and working environment:
Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.