About this role
As a Host at REIGN, you will be the first point of contact for our guests, embodying the high service standards of the Fairmont Royal York. Your role is crucial in creating a welcoming atmosphere and ensuring a seamless dining experience. Key responsibilities include:
To report to duty punctually, in order to maintain the integrity of co-workers and guestsTo consistently offer personal and friendly serviceTo have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotelTo ensure that the host stand is kept neat and clean at all timesTo have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)To efficiently track all covers in the dining room per station and have general knowledge of the union agreementTo help guests meet their colleagues by properly using the waiting list formTo attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employeesTo actively participate in the health and safety procedures as a way to reduce workplace related accidentsTo have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbookTo carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisorTo feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experienceTo maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experienceTo complete all duties assigned to you before leaving for the dayTo communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requestsTo offer guests coat check when necessary and retrieve guest coats when departingTo inform guests of departmental promotions Previous work experience in a restaurant/food and beverage settingExcellent interpersonal skills and a team player attitudeMulti tasked when dealing with high volume of guest requestsPhysical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and ramps What’s in it for you?
Fixed Rate of Pay: $27.93 per hour. The rate of pay for this role is reviewed annually on April 1 of each year. Free Meals: Healthy meals on us every shift. Travel Discounts: Sweet deals at Accor hotels worldwide. Dry Cleaning: Free dry-cleaning for your work gear. Skill Up: Custom learning programs to boost your talents. Impact: Join our Health & Wellness, Sustainability, and DEI Committees. Level Up: Unlock new career heights with exciting growth paths. This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.