About this role
The Spa Therapist – Massage & Esthetics is responsible for delivering professional spa treatments and wellness experiences while providing exceptional guest service consistent with luxury hospitality standards. This role performs massage therapy, facial and esthetic services, body treatments, and wellness services designed to promote relaxation, wellness, skin health, and guest satisfaction in a tranquil and professional spa environment.
The ideal candidate is service-oriented, knowledgeable, professional, and passionate about wellness, skin care, guest care, and creating personalized luxury experiences.
Essential Responsibilities
Provide professional massage therapy, facial and esthetic services, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, scope of practice, and applicable licensing requirements.Conduct guest consultations to assess wellness needs, skin concerns and conditions, preferences, contraindications, and appropriate treatment recommendations.Maintain treatment rooms, equipment, linens, esthetic implements, and spa areas in a clean, sanitized, organized, and guest-ready condition.Ensure guest comfort, privacy, dignity, and confidentiality throughout all spa experiences.Educate guests on spa services, wellness recommendations, skin care regimens, retail products, and home care recommendations as appropriate.Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations.Follow all sanitation, infection control, workplace safety, and professional licensing standards.Assist with spa setup, preparation, and operational support as assigned.Promote spa services, wellness offerings, and retail products professionally and responsibly.Respond promptly and professionally to guest requests, questions, concerns, and service recovery opportunities.Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned.Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards.Participate in required trainings, meetings, and continuing education as operationally required. Current Louisiana Massage Therapy License and Louisiana Esthetician License required.Additional massage therapy, esthetics, spa, or wellness certifications preferred depending on assigned services.Previous spa, wellness, massage therapy, esthetics, or luxury hospitality experience preferred.Strong guest service and interpersonal communication skills.Knowledge of massage techniques, facial and skin care techniques, skin types and conditions, professional skin care products, wellness treatments, anatomy, contraindications, and spa sanitation standards.Ability to maintain professionalism, discretion, and guest confidentiality at all times.Ability to work independently and collaboratively within a team-oriented environment.Professional appearance and polished demeanor required.Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required.High school diploma or equivalent preferred.Must be legally authorized to work in the United States.Preferred Skills & Competencies
Experience in luxury hotel or upscale spa environments.Knowledge of multiple massage modalities, facial treatments, esthetic techniques, professional skin care, and wellness techniques.Strong retail recommendation and guest engagement skills.Ability to create personalized and memorable guest experiences.Positive attitude with a calm, welcoming, and service-oriented approach.CPR and First Aid certification preferred. Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
Medical, Dental, and Vision InsurancePaid Time Off and Holiday Pay401(k) Retirement Savings PlanEmployee Assistance Program (EAP)Colleague Dining ProgramCareer Growth and Development OpportunitiesRecognition and Rewards ProgramsOur Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.