About this role
Main Duties:
Administration
Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.Customer Service
Set up systems, train and implement the same to ensure meeting of required standards of guests satisfactionTrack Guest Satisfaction scores on a monthly basis and focus on areas of deficiencyFinancial
Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.Production and implementation of annual budgets to ensure organizational profitabilityManaging, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.Operational
Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources availableCompliance with Health & Safety Legislations : Training and implementation of all applicable policiesWriting & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.Ensuring all departmental communication standards are metPersonnel
Hiring of team members, as per the HR plan of the organizationDevising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.Ensuring redressal of any associate complaints / issues YOUR EXPERIENCE AND SKILLS INCLUDE:
Strong process orientation;Strong Leadership abilities and organizational skills;Entrepreneurial, thinks out of the box;Able to drive change and look for operational efficiencies/synergies across the networkGo-getter; comfortable taking ownership of projects and expanding scope of responsibilities.Minimum 8 to 10 years of progressive upscale hotel experience of which at least 2 to 3 years in similar role.Strong Operational/Technical Knowledge