About this role
Job Purpose
The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings.
Key Responsibilities
Bar Operations & ServiceSupervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service.Ensure all products and services meet brand standards and quality expectations.Monitor guest satisfaction and promptly address guest concerns or operational issues.Revenue & Cost ControlSupport the achievement of departmental profitability through revenue generation and effective cost control.Monitor sales, operating costs, stock levels, par stock, and FIFO procedures.Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement.Bar Facilities & HygieneEnsure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition.Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety.Ensure promotional materials and outlet presentation are clean, complete, and ready before operation.Team Supervision & TrainingSupervise, coach, and support bartenders and bar team members to achieve high performance standards.Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up.Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards.Product Development & Guest ExperienceSupport the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue.Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality.Monitor market and beverage trends and recommend opportunities for business growth.Standards, Controls & Continuous ImprovementImplement operational guidelines, policies, procedures, and daily/weekly/monthly checklists.Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements.Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance.Other Responsibilities
Perform other related duties and special projects as assigned by the immediate supervisor. Knowledge and Experience
Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR.Strong oral and written communication skillsAbility to train and develop team membersAbility to work effectively in a team environment and take initiativeExcellent organizational skills Competencies
Good interpersonal skills with ability to communicate with all levels of employeesService oriented with an eye for detailsAbility to work effectively and contribute in a teamGood presentation and influencing skillsMulticultural awareness and able to work with people from diverse culturesFlexible and able to embrace and respond to change effectivelyAbility to work independently and has good initiative under dynamic environmentSelf-motivated and energetic