About this role
Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods to confidently assist guests with recommendations and inquiries.
Greet guests warmly and provide professional, personalized in-room food and beverage service with attention to detail and timeliness.
Set up, present, and serve meals according to departmental standards, ensuring proper table settings, presentation, and portion control.
Respond to guest enquiries and requests promptly while actively promoting additional F&B services and identifying upselling opportunities.
Maintain cleanliness, hygiene, and proper organization of trolleys, workstations, equipment, and storage areas at all times.
Follow food safety and HACCP standards rigorously to ensure guest safety and compliance.
Handle the collection and breakdown of used dishes, trays, and trolleys efficiently and discreetly after each meal service.
Report guest feedback, complaints, and irregularities to management and follow up as required to ensure guest satisfaction.
Support other F&B outlets during busy periods as needed, demonstrating flexibility and teamwork.
Safely operate and drive a buggy for the timely delivery and collection of in-villa dining orders across the property, adhering to all safety and traffic regulations.
Take full responsibility for Destination Dining setups, including outdoor or special location arrangements, and create memorable “WOW Experiences” for guests through personalized touches and exceptional service.
Minimum 1–2 years experience as an In-Room Dining Waiter or F&B Server in a 5-star luxury hotel or resort
Excellent English communication skills; additional languages are a plus
Ability to lift trays/trolleys and work outdoors in heat
Strong knowledge of menu ingredients, wine pairing, and upselling techniques
Opportunity to join the first Raffles in BahrainEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities.