About this role
Administration
Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and incident recordsCustomer Service
Meet with guests on a regular basis to ascertain their views on services of the department.Financial
Assist the Assistant Housekeeper in ordering of suppliesCarry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry ManagerEnsure zero wastage of supplies, manpower and energOperational
To maximize performance and efficiency of the department by the correct allocation of areas to associatesCarry out stipulated trainings as per the departmental manualEnsure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.Ensure correct maintenance of log book and all departmental recordsPersonnel
Carry out daily briefings, training, grooming checks and marking of attendanceCarry out departmental induction programsConvey to Assistant Housekeeper any concerns raised by associatesEnsuring redressal of any associate complaints / issues