About this role
We are seeking an experienced and organized Room Division Manager to join our hospitality team in Mysuru, India. In this pivotal role, you will oversee all housekeeping and front office operations, ensuring exceptional guest experiences while maintaining operational efficiency and profitability. You will lead a diverse team, manage budgets, implement quality standards, and drive continuous improvement across all room division functions. The ideal candidate will demonstrate strong leadership capabilities, decisive decision-making skills, and a commitment to operational excellence.
Supervise and manage housekeeping and front office staff, including recruitment, training, scheduling, and performance evaluationsDevelop and implement standard operating procedures to ensure consistent service quality and guest satisfactionMonitor room inventory, maintenance schedules, and equipment to maintain optimal property conditionsManage departmental budgets, control labor costs, and optimize resource allocationConduct regular inspections and quality audits to ensure compliance with hospitality standards and company policiesAddress guest complaints and concerns professionally, implementing corrective actions as neededCoordinate with other departments to ensure seamless guest experiences and operational alignmentAnalyze occupancy rates, room revenue, and key performance indicators to drive business resultsDevelop and execute staff training programs to enhance service delivery and professional developmentMaintain accurate records, reports, and documentation for all room division operationsEnsure compliance with health, safety, and sanitation regulations throughout the propertyIdentify opportunities for process improvements and implement cost-saving initiatives 3-5 years of progressive experience in hotel housekeeping or front office managementProven track record of successfully leading and motivating diverse teamsStrong knowledge of housekeeping operations, cleaning standards, and hospitality best practicesProficiency with property management systems (PMS) and hotel software applicationsExcellent organizational and time management skills with ability to multitask effectivelyStrong analytical and problem-solving abilities with attention to detailDemonstrated budget management and cost control experienceExcellent communication and interpersonal skills in EnglishAbility to work flexible hours, including weekends and holidays as requiredKnowledge of revenue management principles and guest service standardsExperience with staff training, development, and performance managementPreferred: Hospitality management certification or relevant professional qualificationPreferred: Experience with revenue optimization and yield management