About this role
Support opening/closing operations and ensure outlet setup meets standards.Supervise junior team members and casual staff, ensuring tasks are completed properly and on time.Manage restaurant reservations, cancellations, and daily confirmations.Take guest F&B orders and provide service according to hotel standards.Ensure food safety, hygiene, and HACCP procedures are followed.Upsell and cross-sell F&B products and other dining outlets to maximize revenue.Provide personalized guest service by remembering guest preferences where possible.Handle guest complaints and feedback professionally and report issues to management.Manage assigned workstation/outlet operations and assist other F&B outlets during peak periods.Handle F&B supply requisitions and verify stock received.Maintain knowledge of F&B products, preparation, outlets, and hotel services.Follow fire/life safety procedures, attend briefings and training, and maintain punctuality, grooming, uniform, and hygiene standards.Perform other reasonable duties assigned by management. Minimum 1 year of relevant experience in a similar capacity in 3 or 4-star hotelGood reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageWorking knowledge of MS Excel, Word, & PowerPointGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times