About this role
We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Nicosia, Cyprus. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk.
Greet and welcome guests upon arrival, providing a warm and professional first impressionEfficiently manage the check-in and check-out processes, ensuring accuracy and attention to detailRespond promptly to guest inquiries and requests, offering helpful information about hotel amenities and local attractionsHandle reservation modifications, cancellations, and special requests with a customer-centric approachProcess payments and maintain accurate financial recordsCollaborate with other departments to ensure guest satisfaction and resolve any issues that may arisePromote hotel services and facilities, identifying opportunities to enhance guest experiences through upsellingMaintain a clean and organized front desk areaAssist with administrative tasks and support other hotel operations as needed Eligible to work in CyprusProven experience in a customer service role, preferably in the hospitality industryStrong service-focused personality with a genuine passion for creating positive guest experiencesExcellent communication and interpersonal skillsProficiency in Opera Cloud or similar property management systemsFluency in Greek and English; additional languages are a plusAbility to multitask and prioritize in a fast-paced environmentProblem-solving skills and the ability to make decisions independentlyBasic computer proficiency, including Microsoft Office applicationsFlexibility to work various shifts, including weekends and holidaysHigh school diploma or equivalent; higher education in hospitality management is a plusAttention to detail and strong organizational skillsProfessional appearance and positive attitude