About this role
What You'll Be Doing
Welcoming guests and ensuring a smooth check-in and check-out experienceHandling guest enquiries both in person and over the phoneManaging reservations, guest accounts, payments, and room allocations accuratelyProviding information about hotel facilities and local attractionsMaintaining high standards of guest service and satisfactionPromoting hotel services and facilities to maximise guest experienceWorking collaboratively with all hotel departments to ensure seamless operationsFollowing security, confidentiality, health & safety, and company procedures at all times What We're Looking For
A positive, friendly, and professional attitudeExcellent communication and interpersonal skillsStrong attention to detail and organisational abilitiesAbility to remain calm and efficient in a busy environmentPassion for hospitality and creating exceptional guest experiencesFlexibility to work various shifts, including weekends and holidaysPrevious hotel reception or customer service experience is desirable but not essential as full training will be provided What We Offer
Worldwide hotel discounts across the Accor networkTraining, development, and career progression opportunitiesA supportive and inclusive team environmentEmployee recognition programmesOpportunity to work for one of the world's leading hospitality brands