About this role
You are a multi-tasker and are responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.
What you will be doing:
Conducting Pre-KeysCoordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenueReview ALL Membership profiles to ensure all guest preferences are metReviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicatedManaging room inventory, room readiness and balancing room inventoryReviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsellsCoordinating and assigning airlines based on contracted room typesAttends and reviews weekly resumes to ensure front office team is set up for successManages the front office infographic board for effective communicationMust be able to perform the duties of Front Desk Agent, if needed.Other duties as assigned.What is in it for you:
Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous front office experience requiredProficiency in English (verbal and written), second language an assetComputer literate in Microsoft Window applications and Opera an assetMust be organized with strong attention to detailStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Demands
This position requires:
Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V