About this role
The Director of Experiences is responsible for designing, developing, and leading the overall guest experience strategy, ensuring that every touchpoint throughout the guest journey reflects the hotel’s luxury positioning, brand promise, and commitment to personalized service. This role leads the creation and execution of distinctive, meaningful, and memorable experiences that connect guests with the destination, culture, nature, wellness, gastronomy, and unique attributes of the property. The Director of Experiences works closely with all operational departments to ensure seamless execution and consistency throughout the guest journey. Experience Design & Innovation Design and curate unique, personalized, and emotionally engaging experiences for individual guests, families, couples, VIPs, and special occasions. Develop signature experiences connected to the destination, including culture, nature, wellness, gastronomy, art, sustainability, and local heritage. Establish partnerships w...