About this role
Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor’s loyalty program to non membersChecking guests in and out Maintaining accurate guest accountsTaking bookings, providing helpful information & entering reservationsAnswering guests queries in a timely and efficient manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room movesRoster includes working morning, afternoon, evening and overnight shifts Previous hotel front office reception experience preferableProfessional telephone manner and exceptional customer service skillsExcellent communication, interpersonal and time management skillsA friendly and positive can-do attitude who enjoys working in a teamPrevious experience Opera desirable not essential What is in it for you:
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.