About this role
Oversee and coordinate all front office operations, including reception, concierge, and guest servicesSupervise, train, and mentor front office staff to maintain high-quality service standardsManage guest check-ins, check-outs, and inquiries efficiently and professionallyHandle guest complaints and resolve issues promptly and effectivelyEnsure accurate and timely completion of all front office administrative tasksCollaborate with other departments to provide seamless guest experiencesMonitor and maintain front office inventory and suppliesImplement and uphold hotel policies and proceduresAssist in creating work schedules and managing staff performanceStay updated on local events and attractions to provide guests with relevant information Motivator and ProactivePeople person & a team playerPositive attitude and well-spokenOrganized & result drivenOpen-mindedDisplays initiativeCommitment to professional valuesThinking out of the box· Proficient in the English and Arabic (verbal & written)· Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective· Must be flexible in terms of working hours· A hospitality diploma is an asset· Knowledge of Property Management System and Windows· Prior experience in customer service an asset· Proven ability to handle cash effectively and accuratelyEXPERIENCE
· Minimum 1 year supervisory experience in luxury hotel experience is an asset
Fluency in English, additional languages are a plus