About this role
We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for Banquet Manager. Reporting to the Assistant Director of F&B, the Banquet Manager is not defined solely by the tasks they perform, but by the experience they create for every guest. Through prompt, attentive, and courteous food and beverage service, they ensure each guest feels welcomed, valued, and well cared for. Their professionalism, attention to detail, and commitment to exceptional hospitality contribute to a seamless dining experience that reflects the Hotel's standards and inspires guests to return.
Key Responsibilities
Lead and supervise banquet floor operations, ensuring seamless setup, service execution, breakdown and coordination of all events in line with luxury service standardsDrive operational excellence and guest satisfaction by maintaining impeccable service standards, anticipating guest needs, resolving issues promptly and coordinating closely with Culinary, Stewarding and other departments.Coach and lead the banquet team on the floor, ensuring effective briefings, task allocation, grooming, product knowledge and adherence to Raffles standards, while supporting productivity and cost controlSet Banquets budget & forecast and analyse monthly P&L reportsDevelop and maintain all training programsPrepare weekly team schedules keeping in mind anticipated business, operating budgets and standards of serviceRecruit and select Banquet colleaguesEnsure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractorsAssume responsibility for shift supervisory duties on a regular basis, especially with VIP and "at cost" functionsCoordinate the needs of the Catering department with the managers of interrelated departmentsInspect Banquet Servers’ work assignments and supervise the standards of all function rooms and adjacent public areas Follow established accounting proceduresMaintain all public areas to be presentable with specific set-ups at all timesMaintain the inventory stock of all equipment on and off the propertyPost all contracted function sheets and give instructions to Assistants, Waiters and casuals to ensure the success of the functionConduct monthly departmental meetings to provide information to the banquet staff, obtain staff feedback, and provide a regular forum for department communicationConstantly monitor Banquet team appearance, attitude and degree of professionalismImplement safety and emergency procedures when necessaryConsistently follow and implement HACCP policies and proceduresManage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering DepartmentAssist other F&B Outlets in their operations during peak times as needed PERSONAL ATTRIBUTES
Excellent communication skills with strong emotional intelligence and interpersonal awareness.Passionate about luxury hospitality, personalized service and attention to detail.Calm, composed and solution-oriented under pressure, with strong leadership presence.Proactive, highly organized and able to anticipate guest and operational needs.Team-oriented, discreet and culturally sensitive, with the ability to inspire and develop colleagues.EXPERIENCE & QUALIFICATIONS
Minimum 1-year in a similar role in a luxury hotelFlexible availability including nights, weekends, and holidaysAND ABOVE ALL
Embrace the Raffles brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respected Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
About the Application Process:
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.