About this role
Job Title: Assistant Manager - Catering Sales
Department: Sales and Marketing
Location: Sofitel, Mumbai-BKC
Job Purpose
Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.
Key Interactions
Internally
DOSM,DOS& Director of Revenue,Marketing TeamGlobal Sales Team-Account Managers. International Sales CoordinatorsExternally
Corporate (B to B) clients including procurement, meeting planners, company decision makers.Wholesalers, Travel Agencies, MICE companiesPrimary Responsibilities
•Understanding the global Accor sales strategy and distribution channels
•Being able to translate the strategy into a hotel approach
•Working with various hotel teams to achieve goals
•Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.
Other Responsibilities
Financial
Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.Operational
Define and implement the hotel sales strategy in accordance with the country/brand global strategyIdentify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.Business plan /Analysis
Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.Team Management
Shadowing new joiners in the Sales Team.General Duty
Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teamsCompetencies
Personal
Result Oriented ProactivityAnalysis / Conceptualization / StrategyPersuasion Sense of Relationship External and internal environment understanding Customer FocusTechnical
Spoken and written English Professional experience Accor sales tools Excel & PowerPoint ANAIS Distribution & Reservation systems Sales techniques Expertise in the segment Knowledge and Experience
Business or Hotel School / University degreeHotel operational experience is a plusMinimum 5 years of hotel sales experience Competencies
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsService oriented with an eye for detailsAbility to work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times