About this role
JOB DESCRIPTION
We are looking for Guest Relations Executive whose responsibilities includes to maximise the guest satisfaction and to ensure the personalized guest service and satisfaction by listening and resolving complaints and providing excellent guest service throughout their stay.
QUALIFICATIONS
University Degree(Tourism & Hospitality Management preferable)Minimum two years 5* Hotel experience in an equivalent positionGood command of EnglishTo build positive impression and guest engagement through contact with all our guests by consistently providing excellent guest serviceGuest satisfaction oriented with problem solving and persuasive skillsExcellent communication and coordination skills with positive attitudeDetail oriented and have analysis skillsComplaint handling and negotiation skillsOutgoing personalityTeam playerAble to work in flexible hours Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.