About this role
First impressions are everything! As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
Assist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessaryWelcome guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrivalLiaise closely with other relevant departments to ensure that guests requests and needs are metUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenueHandle guests’ complaints and comments tactfully and efficientlyHandling guests’ mails, messages, and answering of phone callsMaintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosedBe vigilant in regard to in-house credit matters and act upon any discrepanciesAlert Security or Duty Manager of suspicious looking person(s) / articlesMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresAttend all briefings, meetings and trainings as assigned by managementBe well versed in hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all timesExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)Ability to work cohesively and collaboratively as part of a teamDetailed & service oriented with an eye for detail to be self-motivated and energetic.Recognized commitment to Guest Service and exceeding guest expectationsSelf-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressureAn operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint) Hourly Rate: $29.24 USD
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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