About this role
Be part of Front Office areas such as Front Desk, Executive Lounge and ConciergeAssist guests with check-in and check-out, and other cashiering dutiesRegister guests and assigns rooms according to their reservation confirmationWork towards maximising room revenue by upselling higher room categories to guests whenever possiblePrepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.Prepare VIP list and send email out to all operations department daily.To recommend tourist attractions and places to visitPrepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.Update, check and input ACDCPrepare Decoration for guests who opted for the packageMaintain the privacy of all guests by ensuring their details are kept strictly confidentialUnderstand all room types and work with Housekeeping to manage room status effectivelyAdhere to proper credit matters and cash handling policies and proceduresUnderstand the usage of internal communication logs to communicate effectively with other colleaguesAssist to perform Executive Lounge and Concierge duties whenever requiredProvide warm welcome and fond farewell in accordance to hotel standards and SOPsBe efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutionsBe familiar with hotel products and services and recommend to guests accordinglyAlert Security or Duty Manager of suspicious looking person(s) / articles in the lobbyMaintain complete knowledge of all hotel products and servicesMaintain the cleanliness and neatness of the Front Office areasBe fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the HotelAttend all briefings, meetings and trainings as assigned by managementPerform other reasonable duties as assigned by the management Secondary / High school educationGood reading and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageNo experience is required, training will be providedGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times What's in it for you?
Centralised location, walking distance from City Hall MRT5 days work weekDuty meals and uniform providedComprehensive medical benefitsBirthday LeaveFamily Care LeaveAWSF&B and worldwide hotel discounts