About this role
Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.Assist guests with check-in and check-out, and other cashiering duties.Register guests and assigns rooms according to their reservation confirmation.Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.Prepare VIP list and send email out to all operations department daily.To recommend tourist attractions and places to visitMaintain the privacy of all guests by ensuring their details are kept strictly confidentialUnderstand all room types and work with Housekeeping to manage room status effectivelyAdhere to proper credit matters and cash handling policies and proceduresUnderstand the usage of internal communication logs to communicate effectively with other colleaguesHandle guest feedback and attempt to perform first person recovery stepsPrepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.Update, check and input ACDCPrepare Decoration for guests who opted for the packageMonitor guest relations emails and respond to them effectivelyProvide guidance and on job training for Guest Services OfficerEnsure and check that all daily guest relations tasks are completedEnsure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordinglyAssist to perform Executive Lounge and Concierge duties whenever requiredBe efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutionsBe familiar with hotel products and services and recommend to guests accordinglyAlert Security or Duty Manager of suspicious looking person(s) / articles in the lobbyMaintain complete knowledge of all hotel products and servicesMaintain the cleanliness and neatness of the Front Office areasBe fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the HotelAttend all briefings, meetings and trainings as assigned by managementPerform other reasonable duties as assigned by the management Excellent communication and interpersonal skills with colleagues and guestsExcellent customer service skills and enjoy creating delightful moments for guestsAble to thrive in a dynamic and fast paced environmentStrong analytical and problem-solving skillsStrong operational leadership with a business mindsetRead, write and speak English fluently What's in it for you?
Centralised location, walking distance from City Hall MRT5 days work weekDuty meals and uniform providedComprehensive medical benefitsBirthday LeaveFamily Care LeaveAWSF&B and worldwide hotel discounts