About this role
Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.Assists in conducting training for all Front Office employees.Attend and directs daily front office operations and as a one of the team.Attends to credit problems.Performs any other duties as directed by the Rooms Division Manager.Assists Director Guest Services formulating new procedures and directives in order to continue improve the Front Office Department.
BHM degree with 3 years' experience as Team leader or 1 year experience in current role.
•Knowledge of Opera PMS, Micros/ Symphony.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.