About this role
First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Your experience and skills include:
Service focused personality is essential; experience is an assetPrior experience working with Opera or a related systemFluency in English; additional languages are a plus