About this role
Maintain exceptional cleanliness and presentation across all public areas, including lobbies, corridors, lounges, restrooms, spa areas, and event spacesEnsure all guest‑facing spaces reflect Fairmont’s luxury standards, including furniture arrangement, lighting checks, and scent controlReplenish amenities such as towels, toiletries, and guest supplies in public restrooms and spa areasRespond promptly to guest requests, offering warm, professional, and anticipatory serviceSupport VIP arrivals and events, ensuring public spaces are immaculate and guest‑readyReport maintenance issues immediately, ensuring all public areas remain in perfect conditionAssist with deep‑cleaning schedules, including carpets, marble, glass, and high‑touch surfacesMaintain cleaning equipment and storage areas in a tidy, organised, and fully stocked stateFollow all cleaning procedures, including brand standards and hygiene protocolsCollaborate with Housekeeping, Front Office, Spa, and Engineering teams to support seamless operationsEnsure compliance with health, safety, and hygiene regulations, including COSHH and manual handlingSupport lost‑and‑found procedures with accuracy and confidentialityUphold Fairmont grooming, communication, and service standards at all timesContribute to a positive, respectful, and team‑focused working environmentPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
1 year of experience in cleaning, housekeeping, or public area roles, ideally within a luxury hotelStrong attention to detail and pride in maintaining exceptional standardsUnderstanding of cleaning procedures, hygiene standards, and public area presentationKnowledge of UK health & safety regulations, including COSHH (training can be provided)Ability to work independently and as part of a teamGood time‑management skills and the ability to prioritise tasksProfessional, courteous, and guest‑focused attitudePhysical ability to meet the demands of the role, including manual handlingA passion for luxury hospitality and creating memorable guest experiences What is in it for you?
Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)Colleague restaurantBeing part of The Mere Team – our culture is unique!You will benefit from training and development opportunitiesCompetitive salary and benefits including pension1-5 days service award based on length of serviceAnd last but not least you will get to work with a team of EXTRAORDINARY people