About this role
Summary of Responsibilities:
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesDemonstrate Fairmont core values in all interactionsRespond to guest telephone enquiries in an engaging, pleasant and timely mannerDemonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as requiredEnsure remedial duties are assigned to appropriate departments - Housekeeping, Maintenance, Laundry, Concierge, Front Desk and Bell DeskFollow-up to determine the status of each guest request in a timely mannerAccurately process guest messages, wake-up calls and distribute incoming faxes in a timely manner as requiredMonitor the fire panel and the emergency phone line and operate the internal radio system and liaise with the Security and other departments as requiredParticipate in hotel committeesStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)Perform any other duties, tasks, and assignments within your department as required Qualifications:
Excellent communication skills and telephone etiquette is requiredRelated work experience in a luxury hotel environment is strongly preferredProven ability to work independently, work well under pressure and to make sound decisionsProven strong interpersonal and organizational skillsProven ability to work efficiently in a demanding and fast paced environmentEnergetic, enthusiastic, self-motivated and a charismatic team playerFluency in a second language is an assetPreference will be given to candidates who have experience in roles requiring high levels of guest interaction (i.e. Housekeeping, Front Desk and Food & Beverage departments)Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required Physical Aspects of Position (include but are not limited to):
Light Activity, Sitting, Typing.Environmental stress