About this role
We are seeking a detail-oriented and collaborative Assistant Executive Housekeeper to join our hospitality team in Jakarta, Indonesia. In this role, you will work alongside the Executive Housekeeper to ensure exceptional standards of cleanliness, hygiene, and guest satisfaction across all areas of our property. This is an excellent opportunity for a motivated professional to develop leadership skills while maintaining our commitment to operational excellence and outstanding customer service.
Assist the Executive Housekeeper in planning, organizing, and supervising daily housekeeping operations to ensure seamless departmental performanceMaintain and enforce high standards of cleanliness, hygiene, and presentation in all guest rooms, public areas, back-of-house facilities, and common spacesSupervise, coordinate, and support the work of Room Attendants, Public Area Attendants, Housemen, and other housekeeping staff membersConduct regular and thorough inspections of guest rooms and public areas to verify compliance with hotel standards and identify areas for improvementMonitor room status and communicate effectively with the Front Office team regarding room availability, maintenance issues, VIP arrivals, early check-ins, and special guest requestsPrepare and manage staff schedules, work assignments, attendance records, and daily operational reports with accuracy and transparencyTrain, coach, and motivate housekeeping employees to enhance productivity, service quality, and adherence to hotel procedures and standardsOversee the proper handling, storage, organization, and control of housekeeping supplies, amenities, linens, uniforms, and equipmentMonitor inventory levels, conduct monthly stocktaking, and assist with purchasing requirements to optimize resource utilizationAddress guest requests and complaints with empathy and professionalism, ensuring appropriate follow-up and resolutionEnsure strict compliance with hotel policies, health and safety procedures, hygiene standards, and fire and emergency protocolsCoordinate with the Engineering Department regarding room defects, maintenance issues, and preventive maintenance schedulingSupport budget management and cost control initiatives while promoting efficient use of departmental resourcesContribute to the development and implementation of quality improvement initiatives to maintain and elevate departmental standardsAssume full responsibility for the Housekeeping Department operations during the absence of the Executive HousekeeperPerform additional duties and responsibilities as assigned by management to support organizational goals Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related fieldMinimum 2 years of hands-on housekeeping experience in a hotel environment, with preferably supervisory or leadership experienceComprehensive knowledge of hotel housekeeping operations, cleaning procedures, linen management, and inventory control systemsStrong leadership, communication, and interpersonal skills with the ability to motivate and develop team membersExcellent organizational and time management abilities with proven capacity to manage multiple priorities effectivelyDemonstrated problem-solving and conflict resolution skills with a customer-focused mindsetProficient in Microsoft Office applications and familiarity with hotel property management systemsStrong attention to detail and unwavering commitment to cleanliness, hygiene, and service quality standardsAbility to work efficiently under pressure while maintaining composure and resilience in fast-paced environmentsGood command of English; additional languages are advantageousPhysical stamina and capability to work in various environments, including standing for extended periodsUnderstanding of budget awareness and cost control principles in hospitality operationsFlexible approach to work schedules and willingness to adapt to operational needs