About this role
As People & Culture Manager – Colleague Relations, you will help shape an exceptional colleague experience by partnering with leaders on employee relations, engagement, recognition, and workplace culture. Through a visible and approachable presence, you will build strong relationships and champion Fairmont's culture of care and hospitality.
Job Duties Include:
Build strong relationships with colleagues and leaders through a visible presence across the hotelServe as a trusted partner on employee relations, workplace concerns, and team successCoach leaders to create engaging, inclusive, and high-performing teamsLead investigations, conflict resolution, attendance, and performance management processesDrive colleague engagement, recognition, and culture-building initiativesLead Employee Engagement Survey action planning and continuous improvement effortsUse colleague insights and workforce trends to enhance retention and engagementEnsure compliance with Fairmont standards and BC employment legislationHelp create an exceptional workplace experience that supports outstanding guest experiences Bachelor’s degree in Human Resources, Business Administration, or a related fieldHuman Resources or People & Culture experience, ideally within hospitality or a service-focused environmentProven success supporting employee relations and coaching leadersExcellent communication skills with the ability to build trust at all levelsSound judgment and discretion when handling confidential mattersOrganized, solutions-focused, and comfortable working in a fast-paced operationPassionate about engagement, culture, and creating exceptional colleague experiences