About this role
Responsibilities:
• To ensure that the departments within his/her scope of responsibility adhere to all policies and procedures set by Novotel Phu Quoc Resort.
• To initiate and maintain effective communication between his/her department and all other operating departments.
• To maintain effective communication between his/her department and the General Manager.
• To carry out, on regular basis, the following assignments:
- Prepares annual recommendations for capital improvements in areas covered by scope of responsibility for management approval.
- Periodically conducts physical inventories off all uniforms, linens, annually prepare requisitions for management’s approval to ensure par stock of all items.
- Approves and submits to Finance all invoices for goods and services received.
- Personally reviews and re-evaluates all job descriptions, procedures, equipment and supplies.
- Understands working procedures of Front Office and other related departments.
- On a weekly basis, inspects a section of rooms for scheduling of extra cleaning, repairs, etc.
- Annually conducts a complete room grading program.
- Inspects all public areas daily.
- Periodically reviews and updates, if necessary, procedures concerning the stocking, care and control of uniforms, linens and supplies.
- Periodically reviews laundry and valet procedures to maximize efficiency and care of both hotel guest and staff items.
- Annually discusses personnel evaluations with the appropriate employees.
- Acts as Chairman of the Linen Management Committee under the umbrella of the Loss Control Committee.
- Prepares the Expense Forecast and the Profit and Loss Analysis Report.
• Ensures that the assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily. Inspects these areas daily and submits work orders to the engineering department.
• Works closely with and gain a working knowledge of front office, accounting and the necessary aspects of food & beverage and engineering.
• Ensures that the Assistant Executive Housekeeper and the Floor Supervisors continually inspect their assigned areas turn in their room inspections.
• Ensures that all reports are prepared completely and on time.
• Ensures that SOP is available, current and in effect.
• Ensures that the guest response program under area of control is being followed effectively.
• Ensures that the hospitality program is in effect and monitored daily.
• Ensures that proper key controls are in effect.
• Ensures that purchasing manuals are kept up-to-date and only approved items are purchased. Purchase order logs should be maintained.
• Ensures that accurate inventories are taken: guest/cleaning supplies and uniforms monthly, linen on quarterly basis.
• Ensures that all reports are prepared completely and on time.
• Controls overtime through good management and immediate response to problems.
• Reviews operating statement and critiques unusual overages and shortages. All possible effort must be made to meet budgeted goals.
• Audits and approves schedules
• Involves the Assistant Executive Housekeeper, Floor Supervisors and Room Attendants in as many administrative functions as possible to further develop them.
• Ensures that all employees are hygienically clean and in clean, complete uniforms.
• Reviews preventive maintenance rooms daily.
• Provides up-to-date description for all supervisors and employees.
• Ensures that productive and effective monthly department meetings are held and meeting minutes are published and directed.
• Ensures that a process exist for an immediate response to all guest problems and guest correspondence.
• Ensures that lost and found articles are stored properly and that the correct logs are maintained.
• Maintains division goals.
Administration Responsibilities:
• Develops and implements programs designed to improve the efficiency of the operation and improve the service to our guests.
• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.
Personnel Management:
• To consistently maintain selection, staffing, training, supervision, morale, grooming and conduct standards and terminate all persons within her scope of responsibility delegated by the General Manager and/or Hotel Management.
Human Relation and Training:
• Ensures that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed
Other Duties:
Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.
Knowledge and Experience
Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standardsMinimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resortsGood command of English (especially for cross-department communication and handling guest requests)Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory trackingStrong grasp of cost control, inventory management (linen, amenities), and labor schedulingCompetencies
Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)Sharp eye for detail, cleanliness, and room presentation standardsProblem-solving mindset to handle guest complaints and room maintenance issues quicklyAbility to work under pressure, manage tight room turnaround times during peak seasons/full housePhysically fit and energetic, capable of conducting daily physical inspections of rooms and public areasGreat team connector with strong communication skills to coordinate smoothly with Front Office and EngineeringPolished appearance and professional grooming standards at all times 100% salary and 100% service charge during the probation period.Full Social, Health, and Unemployment Insurance.13th-month salary & Resort's performance-based bonus.Monthly Officer Check (OC) allowance at the Resort’s restaurants.Relocation Allowance.Monthly Phone Allowance.Monthly Gasoline Allowance.Housing Allowance / Free accommodation at Heartist House.03 complimentary meals per day at the staff cafeteria.Special employee discounts on services at Novotel Phu Quoc Resort and all Accor hotels worldwide.Professional training programs from AccorHotels Academy.International, professional, and dynamic working environment.Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.