About this role
Create exceptional first and lasting impressions for every guest through warm, personalised, and professional service.Deliver memorable luxury experiences that embody Sofitel's Art de Vivre and Club Millésime's exclusive offerings.Anticipate and exceed guest expectations by recognising individual preferences and responding proactively to their needs.Build meaningful guest relationships that foster loyalty, trust, and a strong emotional connection with the brand.Champion operational excellence through attention to detail, efficiency, and consistent service standards.Collaborate seamlessly with hotel departments to ensure a flawless and personalized guest journey from arrival to departure.Manage guest arrivals, departures, and lounge access in accordance with hotel procedures.
Previous experience in a luxury hotel, hospitality, guest service, or front office role preferred.Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences.Professional presentation and a warm, welcoming personality.Strong organisational skills and the ability to multitask in a fast-paced environment.Ability to handle guest requests and resolve concerns with professionalism and discretion.Proficiency in Microsoft Office and hotel property management systems (Opera experience preferred).Flexibility to work a rotating roster, including weekends and public holidays.Current RSA.Fluency in English; additional languages are an advantage. Why Join Sofitel Sydney Wentworth?
We value our people and offer:
Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwideGenerous leave entitlements, including birthday leave and up to 12 weeks parental leave30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth BarCareer development opportunities within a globally recognised luxury hospitality brandOngoing learning and development, working alongside industry leadersA complimentary hotel stay package to celebrate your work anniversaryFree 24/7 access to our Employee Assistance Program for confidential wellbeing supportOur commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.