About this role
We are seeking a detail-oriented and customer-focused Receptionist to join our dynamic team in 6th of October City, Egypt. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and is comfortable working both independently and collaboratively. As the first point of contact for our organization, you will play a vital role in creating a welcoming and professional atmosphere while ensuring smooth daily operations.
Welcome visitors, clients, and guests with a warm, friendly demeanor and direct them to the appropriate departments or personnelAnswer, screen, and route incoming phone calls professionally and efficientlySchedule and manage appointments, maintaining accurate calendars and sending timely remindersProcess visitor check-ins and check-outs with attention to detail and accuracyHandle general inquiries and provide information about the organization's services and facilitiesPerform data entry tasks with precision, maintaining organized records and databasesManage mail distribution, package delivery, and office supplies inventoryAssist with administrative tasks and support other departments as neededAddress guest or client concerns with empathy and resolve issues promptly and professionallyMaintain a clean, organized, and welcoming reception areaEnsure all front office operations run smoothly and effectively throughout the day Intermediate proficiency in Microsoft Office applications (Word, Excel, and Outlook)Proven experience in a reception, front office, or customer service role (desirable)Excellent verbal and written communication skills with strong phone etiquetteOutstanding organizational and time management abilitiesDemonstrated customer service expertise with a passion for delivering high-quality serviceStrong personal integrity and professional demeanorAbility to multitask effectively and prioritize competing demandsProblem-solving skills and ability to handle challenging situations with composureProficiency in appointment scheduling and calendar management systemsAccuracy in data entry and attention to detailFlexibility to work various shifts and schedules as required by the organizationAbility to work both independently and collaboratively within a team environmentCurrent police clearance or willingness to obtain oneReliable transportation to commute to 6th of October CityInclusive mindset with ability to interact respectfully with diverse individuals experience is an asset
Prior experience working with Opera or a related system
Previous experience in the hotel/hospitality industry is preferred
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus