About this role
Welcome and assist guests with a warm and professional service.Manage appointments, bookings, payments and daily reception operations.Coordinate closely with the BDMS Wellness Clinic to ensure seamless guest journeys and smooth service delivery.Communicate guest appointments, treatments and requirements accurately between the Wellness & Spa and BDMS Wellness Clinic teams.Handle guest enquiries and requests, providing accurate information on wellness treatments and services.Support upselling of Wellness & Spa treatments and packages.Maintain accurate records and ensure all reception and administrative procedures are followed.Coordinate with other hotel departments to ensure a smooth overall guest experience. Previous experience in Wellness, Spa, Hotel, Clinic or Customer Service is preferred.Good command of Thai and English, both written and spoken.Strong communication and coordination skills.Service-minded with a professional and welcoming personality.Good attention to detail and ability to manage multiple tasks.Able to work shifts, weekends and public holidays.Experience working with medical or wellness services is an advantage. Employee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accor’s learning programs.Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.